Filing a Complaint

icScotland

If you need to make a complaint during or after buying a house, contact the following governing bodies. To file a complaint against an estate agent, write to: National Association of Estate Agents Arbon House 21 Jury Street Warwick CV34 4EH To file a complaint against a building society, write to: Building Societies Ombudsman Millbank Tower Millbank London SW1P 4XS To file a complaint against an independent financial advisor (IFA), write to: Personal Investment Authority 25 The North Colonnade Canary Wharf London E14 5HS To file a complaint against an ISA/endowment provider, contact the compliance officer at your ISA provider, or write to: Personal Investment Authority 25 The North Colonnade Canary Wharf London E14 5HS To file a complaint against an insurance company, write to: Insurance Ombudsman City Gate One 135 Park Street London SE1 9EA To file a complaint against solicitors or conveyancers in England and Wales, write to: Legal Services Ombudsman 22 Oxford Court Oxgord Street Manchester M2 2WQ In Scotland, write to: The Law Society of Scotland 26 Drumsheugh Gardens Edinburgh EH3 7YR In Northern Ireland, write to: The Law Society of Northern Ireland Law Society House 98 Victoria Street Belfast BT1 3JZ

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